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SHIPPING


Desire Athletics will ensure that our customers are entirely satisfied with their purchases and making sure that our customer's experience is at best. We offer 100% satisfaction guaranteed, with that, if you are not entirely satisfied with your purchase, please see refund/return policy tab. 

1. DOMESTIC DELIVERY (EAST & WEST MALAYSIA)

We provide FREE delivery for all orders above RM99

1.1 HOW LONG WILL IT TAKE MY DOMESTIC (MALAYSIA) ORDER TO GET TO ME?

Most orders are packaged and shipped within 1-2 business days which generally takes 1-3 days to arrive at your shipping address.

If your order is placed before 2PM on (Monday - Thursday), you will received your orders; 

- Klang Valley (Local Town) - Next working day 

- Outside Klang Valley - Within 2 working days

If your order is placed on (Friday), you will received your orders; 

- Klang Valley (Local Town) - Earliest saturday or latest next working day. 

- Outside Klang Valley - Within 2 working days

Do note that we DO NOT ship on Sundays and public holidays. 

Desire Athletics is NOT responsible for any lost, stolen, delay or lost packages that were sent to the wrong address. Therefore, the customer is responsible for filling the correct shipping information and is responsible for the package upon delivery. Desire Athletics will not be responsible once the packages are in the hands of the respective courier service.

2. INTERNATIONAL DELIVERY (Singapore)

We provide FREE delivery for international orders in singapore above SGD80.

2.1 HOW LONG WILL IT TAKE MY INTERNATIONAL ORDER TO GET TO ME?

We will provide FREE delivery for orders above $80. Most orders are packaged and shipped within 1-2 business days and shipped through EMS Poslaju or Express DHL. It generally takes 7-12 days to arrive at your shipping address. 

Do note that we DO NOT ship on Sundays and public holidays. 

Desire Athletics is NOT responsible for any lost, stolen, or lost packages that were sent to the wrong address. Therefore, the customer is responsible for filling the correct shipping information and is responsible for the package upon delivery. Desire Athletics will not be responsible once the packages are in the hands of the respective courier service. 

Please be advised that the standard operating procedure for the most courier services, in the event if addresse is not available to received the parcel, a calling card will be dropped at recipient's address to indicate the delivery has been made. Customer can choose either to self collect the item or request for second delivery arrangement within 7 days. However, if there shall be no response from the customer, the parcel will be automatically return back to its orignal sender (Desire Athletics). Therefore, Desire Athletics will NOT be held responsible for re-delivery fee. 

3. CUSTOMS DUTIES APPLY FOR INTERNATIONAL ORDERS.

Different countries may have different customs duties and other charges apply. This is beyond our control. Unfortunately, we cannot offer refund for customs duties or tax charged to you.

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