GENERAL


HOW DO I ORDER ONLINE?

Once you have selected the items you wish to purchase, click add to chart by adding your items to your shopping cart or click "CHECKOUT" at the top right corner of the shopping cart. If you have any discount code, kindly key in the code and cllick "APPLY" and the discounted price will be reflected. Click "PROCEED TO CHECKOUT" 

At this point that you can either:

  • login for a faster checkout process if you’re an existing member, or
  • complete the purchase and become a member by clicking the ‘Create A New Account’ checkbox on the checkout page (which means next time you can just login and not have to fill out your details), or
  • complete the purchase as a guest

Kindly note you will need your credit card or PayPal details and your billing address to finalise your purchase.

CAN I CHANGE/CANCEL MY ORDER?

Yes of course! As our order-fulfilment procedure is designed to get orders shipped out as soon as possible to customers. With that being said, customers can request for change or cancel their order before an email notification sends to you to indicate that your orders are on its way! If you would still need to change it after its arrival, do check out our Return & Exchange Policy

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR PURCHASE ONLINE?

Items that are display in the store are up to date including the available sizes. Certain items and sizes do sell out quickly! Be sure to grab it as we will not reproduce. However, if you wish to have the item you, feel free to contact our Customer Service Team, we will be more than happy to assist you to search the items that you wanted in our warehouse. Alternatively, you may want to visit our nearest consignment stores to grab the item that you wanted! For address information please visit our Retailers tab.

IS THERE SOMEONE THAT I CAN TALK TO?

Definitely! If you have any further questions, feel free to contact us via Facebook chat, Instagram DM, or talk to our representative at +6016-9736061.

DO YOU HAVE A SIZE GUIDE?

Yes we do! - All of our sizes are displayed in 2 separate tabs at the bottom of the information page 1) Women’s Sizing and 2) Men’s Sizing


SHIPPING & DELIVERY

WHICH COUNTRIES DO YOU SHIP TO?

Currently we ship to Malaysia and Singapore

HOW MUCH WILL SHIPPING COST?

Good news is that, you will receive your gear within 1 – 5 Business Days via our online store! We offer Free Shipping for orders over MYR 99 throughout Malaysia and SDG 80 in Singapore.

Malaysia *A rate will be based on weight of item(s) depending on the choice of courier service.

The above is the estimated delivery date and it is subject to festive peak season, payment time and therefore shipping may take longer. You will receive an email notification confirming that your order is dispatched. During this period, please allow additional 2 to 3 business days on top of the estimated delivery date.

 WHAT HAPPENS IF I’M NOT HOME WHEN MY PACKAGE ARRIVES?

If no one is available to receive the parcel, a calling card will be dropped at recipients address to indicate the delivery has been made.  We recommend you to contact your courier service provider and rearrange your delivery without any charges. The parcel will be delivered to your local post office for pick up in the event if no one is available to receive the parcel. We highly recommend sending to an address where there is someone in attendance during business hours – that way you’re sure to get them as soon as possible and you won’t need to do any of the running around and waste your re-delivery fee!

WHAT IF I DON’T RECEIVE MY ORDER IN THAT TIME FRAME?

You can keep track of your orders at all times at www.tracking.my with the tracking number provided in your email notification after your item has been shipped. For shipment via DHL Domestic, you may track your orders at www.dhlecommerce.asia/track .If your order has not arrived within a few days, we suspect there should be an issue with your Tracking Number, please contact our Customer Service Team and we’ll follow it up for you.


RETURNS

CAN I GET A REFUND?

We want to ensure you are completely happy with your purchase and we understand that sometimes it's difficult to choose the right size online. So we’re only too happy to offer our 14 days warranty policy on all full priced products.You can email us at desireathletic@gmail.com our friendly service staff will make things right! This offer applies to full-priced items only and does not include discounted or promotional items. For more information on returns please refer to our Return & Exchange Policy

WHAT CAN I USE AS A PROOF OF PURCHASE?

The Tax Invoice received with your goods is the ideal Proof of Purchase however in the event that you have misplaced this Tax Invoice, a copy of your Tax invoice can be emailed to you again by contacting our Customer Service Team at +6016-9736061

WHAT CAN I DO IF MY ITEM(S) IS FAULTY?

In the event, if you have received faulty item(s) be sure to immediately contact us within 14 days period upon receiving your item. Either way, you can get a full refund or exchange for your purchase. Just let us know what you’d prefer.


View My Stats